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User Panel Now Available On 7 Different Languages
Posted by Marcelo Barros on 19 April 2012 07:29 PM

The User Panel of STM Support Desk is now available on the following languages at

English, Español, Português, Dutch, Français, Italiano, Deutsch

You can set any of these as your default language by clicking on "Preferences".

We welcome comments from native speakers for improving the above language packs.


STM Customer Support

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Lots of new Knowledge Base Articles Added to STM Support Desk
Posted by Marcelo Barros on 05 December 2011 08:18 PM

Today we are pleased to announce the addition of a large number of articles covering different operational aspects of SatLink including:


- Routine Monitoring Tasks and Hub Maintenance

- System Issues (Issues Affecting the entire Network, Auto Commissioning, Bandwidth Related Issues, Mesh, and VoIP)

- SatLink HUB Baseband Elements (FLS, RLS, Database Server, NetAcc, and Disk Cluster)


The above is in addition to the already available knowledgebase articles on SatLink VSAT.


Check it out by logging in and clicking on "Knowledgebase" widget, menu option or link on the left.


STM Customer Support


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How to use the new Support Desk
Posted by STM IT Irvine on 17 November 2011 02:27 AM

The new STM Support Desk is very simple to use and offers some powerful tools to enhance user experience.

Take a look at this short video showing the basic options of the new STM Support Desk. Click on full screen to get a better view.

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EMC Support Desk